Last updated: 12 October 2026
Layam – Harmony Retreat (“Layam”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit an enquiry, or contact us about our Ayurvedic wellness programmes and retreat services.
Layam Ayurvedic Wellness Centre
Eco Garden Resort, IV/290, Painkulam, near Kerala Kalamandalam, Vallathol Nagar, Cheruthuruthy, Kerala 679531, India.
Email:resveration@cegpepco.com
Phone/WhatsApp:+91 62826 13400
Website: [Insert website URL]
Depending on how you interact with our website, we may collect the following information:
Personal information
Name
Email address
Phone number and WhatsApp number
Country or location
Booking and enquiry details
Preferred arrival date, duration of stay, and number of guests
Health-related information
If you voluntarily provide it, we may collect information about your health goals, existing conditions, medical history, allergies, medications, or treatment preferences. This information may be necessary for a doctor to assess your suitability for specific Ayurvedic treatments.
Please provide health-related information only through appropriate, secure channels.
Technical information
When you visit our website, we may automatically collect information such as your IP address, browser type, device information, pages visited, referring website, and general usage data through server logs, cookies, and similar technologies.
We may use your information to:
Respond to enquiries and requests for information.
Recommend suitable programmes and explain our services.
Coordinate retreat reservations, appointments, and guest arrangements.
Support consultations and treatment planning where appropriate.
Communicate booking confirmations, changes, and important service information.
Improve our website, content, and visitor experience.
Maintain website security and prevent misuse.
Meet applicable legal, accounting, and regulatory obligations.
Send promotional communications where permitted and, when required, with your consent.
We will not use your personal information for purposes unrelated to the reason it was collected unless permitted by applicable law or you have provided the necessary consent.
Health-related information is treated with particular care and used only for relevant purposes, such as assessing treatment suitability, supporting consultations, and coordinating requested services.
Access should be limited to authorised personnel and healthcare professionals who need the information for their responsibilities. We will not disclose your health information for unrelated marketing purposes.
Please note that ordinary email and messaging services may not provide the same level of protection as a dedicated secure healthcare system.
Our website may use cookies and similar technologies to:
Enable essential website functionality.
Remember user preferences.
Understand website traffic and performance.
Measure the effectiveness of marketing campaigns, if such tools are enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
We may share relevant information with:
Authorised Layam staff and healthcare professionals involved in your requested services.
Website hosting, maintenance, security, and technical service providers.
Booking, communication, analytics, or payment providers, if used.
Eco Garden Resort or other relevant service partners when necessary to coordinate a stay or fulfil your request.
Government authorities, regulators, or law enforcement where legally required.
We expect service providers handling personal information on our behalf to apply appropriate confidentiality and security safeguards.
We do not sell your personal information to third parties.
Some service providers may process or store information on servers located outside India. Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer is handled appropriately.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing bookings, maintaining relevant treatment records, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the nature of the information and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable law.
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. Please avoid sending sensitive medical or financial information through unsecured channels.
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of information where legally permitted.
Withdraw consent where processing relies on your consent.
Object to certain processing or request restrictions where applicable.
Opt out of promotional communications.
Raise a complaint regarding our handling of your personal information.
To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing a request.
Withdrawing consent does not affect processing that was lawful before withdrawal, and some information may need to be retained to meet legal obligations.
Our website may contain links to third-party websites, including accommodation, social media, messaging, or payment services. These websites operate under their own privacy policies and practices. Layam is not responsible for the privacy practices of third-party websites.
We encourage you to review their privacy policies before sharing information with them.
Our website is not intended to collect personal information directly from children without appropriate authorisation. Where a service involves a minor, a parent or legal guardian should contact us and provide any consent required by law.
If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps to address the situation.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or privacy practices. The updated version will be published on this page with a revised date.
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, contact:
Layam – Harmony Retreat
Address: Eco Garden Resort, IV/290, Painkulam, near Kerala Kalamandalam, Vallathol Nagar, Cheruthuruthy, Kerala 679531, India.
Email:resveration@cegpepco.com
Phone/WhatsApp:+91 62826 13400
We will review and respond to privacy requests in accordance with applicable law.
Our Doors Are Open for Your Healing Journey
IV/290, Painkulam, near Kerala Kalamandalam, Vallathol Nagar, Cheruthuruthy, Kerala 679531, India
PEPCO Global Marketing and Management FZ-LLC
© 2026 PEPCO Group. Layam was formerly Nirvana Ayurveda Wellness Centre.
